NP Royal Realty is a real estate agency based in Kolkata, India. They have a reputation for their positive and customer-centric approach. While specific details about their "new positive thinking" initiatives might not be publicly available, here are some common strategies that real estate agencies often adopt to foster a positive customer experience:  

Key Strategies for Positive Customer Experience:

1. Personalized Attention: Agents at NP Royal Realty likely strive to understand each client's unique needs and preferences. This personalized approach helps build trust and ensures clients feel valued.

2. Transparency and Honesty: Open communication is crucial in real estate transactions. NP Royal Realty probably emphasizes transparency in their dealings, providing clear information about properties, pricing, and the buying/selling process.  

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4. Effective Communication: Regular updates, timely responses, and clear communication channels help maintain a positive relationship with clients.  

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6. Problem-Solving: A positive attitude towards addressing challenges and finding solutions can help alleviate stress for clients during the buying or selling process.

7. After-Sales Support: Continuing to assist clients even after a transaction is complete demonstrates a commitment to long-term customer satisfaction.

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